-
Gul - Delivery & Collection
-
Delivery Info
Delivery Info
-
Delivery Info
-
Gul - Site Policies
-
Terms & Conditions
Terms & Conditions
-
Terms & Conditions
-
Returns & Refunds
-
Completed Orders
Completed OrdersI'm missing item(s) from my order
There are a few different reasons why you could be missing item(s) from your order. The most common reason is that an item(s) is currently out of stock and has been cancelled. If this is the case, we will send you an email to confirm the cancellation has taken place.
As we do not capture your authorised payment until your parcel has been dispatched, the cancelled item will not be charged, and your authorised amount will be revised to reflect this.
From time to time some orders can also be split into two parcels. If this is the case, you will be sent your dispatch email with two tracking references. It is possible that one parcel can be delivered quicker than the other, therefore, we kindly ask that you wait until your delivery timeframe has passed before contacting customer service.
*Please note, if your order has been split into two parcels, you will only be charged one postage cost.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Completed Orders
-
Orders & Payments
-
Placing Orders
Placing Orders
-
Product Info
Product Info
-
Placing Orders
-
My Account
-
Technical Issues
Technical Issues
-
Getting Started
Getting Started
-
Technical Issues